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Continuing Real Estate Education in Ontario, Canada


Achieving Success Through Attention to Detail

This course qualifies for 3 CE Credits, as approved by the Registrar, REBBA 2002

Course Outline and Objectives:

In this new seminar, Mark Weisleder, LLB., REI, teaches how being careful with the little things will increase your chances of success. The objectives of this course are to understand:

  1. How small changes to the fine print of the Ontario standard form Agreement of Purchase and Sale can have major impacts on the rights of buyers and sellers;
  2. Why the "little" things, such as client communication and meetings, matter to clients when it comes to generating loyal clients and referrals;
  3. How being prepared and careful in everything you do will also assist you in not having to face any unwanted disciplinary or legal proceedings
 

By the end of this session you will:

  • Learn how to effectively deal with any change to the fine print of the Ontario standard form Agreement of Purchase and Sale, or an addition in any schedule that changes the meaning of the fine print
  • Understand how to effectively remember names and network when meeting someone for the first time
  • Learn what the REBBA 2002 Code of Ethics requires in terms of dealing with other registrants and members of the public, in every activity that you undertake
  • Understand how to effectively prepare for and present yourself in meetings with clients, customers, prospects and other registrants
  • Understand the do's and don'ts regarding advertising to the public
  • Learn what you need to include on your website to instill client confidence and generate traffic

Complying with Privacy

Approved for 3 CE Credits by OREA, a Pre-Approved Education Provider

Course Outline:

The objectives of this course are to demonstrate:

  • The impact of the new Federal Privacy Act on the real estate experience, whether acting for sellers or buyers
  • The practices you need in order to comply with the Privacy Act as well as use it to your advantage in marketing your services

By the end of this session you will:

  • understand the reason why the legislation was introduced and its applicability to the real estate industry
  • know how to market the successful sale of your client's properties, with the appropriate consents
  • learn how Privacy Law relates to your other RECO obligations of full disclosure, especially involving property defects
  • understand how to deal with any complaint from any consumer or from an investigation by the Federal Privacy Commissioner

Building Loyal Customers

Approved for 3 CE Credits by Pre-Approved Education Providers (Toronto, Mississauga, Hamilton and Guelph Real Estate Boards).

Course Outline:

The objectives of this course are to demonstrate:

  • why a superior customer experience is so important in building loyal clients, generating referrals and avoiding any legal or discipline proceedings; and
  • how to deliver a superior customer experience, whether acting as a listing or buyer salesperson
 

By the end of this session you will:

  • understand the relationship between a superior customer experience and referrals
  • be able to properly survey your clients to increase success
  • learn the principles to assist you in delivering a superior customer experience
  • know how to enhance your own personal brand image
  • be able to deal with difficult customers more effectively
  • understand the real benefits of full disclosure
  • learn how to avoid any potential legal or discipline proceedings

Boundary Rights – Fence Lines and Related issues

This course qualifies for 2 CE credits, as approved by the Registrar, REBBA, 2002

Course Outline:

The objectives of this course are to demonstrate:

  • Your rights in determining boundary and fence line issues between 2 neighbours
  • The impact of the conversion of lands into the Land Titles system on the legal concepts of adverse possession and easements by prescription
  • Are there rights of access when your land is landlocked but you have been using a path over your neighbour's land for many years, typically found in rural situations

By the end of this session you will:

  • Learn what your rights are under the Line Fences Act with respect to boundary issues and whether your city is bound by it or has enacted a different process;
  • Understand what the conversion of property into land titles means and in particular, the difference between an absolute title and a conversion qualified title;
  • Understand the recent case law on the requirements to prove adverse possession or easements by prescription;
  • Know the difference between survey terminology and what constitutes a Real Property Surveyor's Report;
  • Learn who owns trees and the rights regarding cutting branches that overhang onto your property under the provisions of the Ontario Forestry Act;
  • Understand what the words "more or less" means when errors are made in the legal description of your property;
  • Know whether title insurance will solve any of these potential boundary issues after closing; and
  • Learn what defects could entitle a buyer to refuse to close a transaction or demand a reduction in the purchase price.

Winning Client Relationships

This course qualifies for 3 CE credits, as approved by the Registrar, REBBA, 2002

Course Outline:

  • This course will be about the importance of providing excellent customer/client service in everything we do as a salesperson. 
  • A successful real estate career is based upon delivering a superior customer/client experience that translates into satisfied repeat clients and referrals.
  • In order to deliver the kind of experience that leads to long term loyal clients, real estate professionals require the tools to ensure that their clients are always protected.
  • This includes the preparation and care that must be put into all aspects of the listing or selling experience.
  • This also includes the ability to avoid any potential disciplinary or legal proceedings that will cause unnecessary anxiety to you as well as your clients.

Course Outline and Objectives

  1. To heighten the awareness of the relationship between a great customer/client experience and referrals.
  2. To give you the principles to assist you in delivering a great customer/client experience every time.
  3. To understand how to protect your buyer and seller clients in any multiple offer situation
  4. To be able to deal with the difficult customers/clients, including those who refuse to pay commission.
  5. To learn the real benefits of full disclosure, including a summary of recent case law about the use of the SPIS form.
  6. To understand how to properly write a condition
  7. To learn how to avoid any potential legal and discipline proceedings by following these same principles.

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